Returning a Product to Digital Performance

We want you to be completely satisfied with your shopping experience at Digital Performance. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently. 

Your Options

Most products can be returned for either a Refund or for a Replacement of the same item. All Refunds are subject to a 15% restocking fee, which is deducted from the refund amount (minus the original shipping fee). Damaged Products are not eligible for return/exchange or refund.

The RMA Process – Four Easy Steps

1. Create an RMA for your item
   • Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can create an RMA online, by Email, or request one from Customer Service.
2. Send the product to Digital Performance
   • Once your RMA is issued, please collect all included accessories and packing materials
   • Box up the item you’re returning and send it to:

•  
  •  
    • Digital Performance Returns
      ATTN: [Your RMA Number]
      144-24 Hillside Ave
      Jamaica, NY 11435

1.  
   • Please be sure the items are packaged securely, we recommend using a courier who provides package tracking and basic insurance coverage.
2. Your RMA is Received and Approved
   • You’ll receive an email once your shipment is received at our RMA facility.
   • You’ll receive another email once your package has been opened and your RMA has been reviewed & approved. It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA.
3. RMA Resolution
   • If you requested a Replacement, a new order will be generated once your RMA is approved. You’ll receive standard email updates for the replacement order, just as you would for a newly placed Digital Performance order.
   • If you requested a Refund, a credit memo will be generated once your RMA is approved. You can expect the refund amount to be credited to your original payment method 3-5 business days later. The turnaround time for Refunds often depends on your bank’s policies for making the funds available to you.

The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).